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Polycom Line Unregistered, During these blips, company-wide an error is thrown on our Polycom After a few minutes on the call, the phone line would go silent and ““Error Line: Unregistered” message would pop up on the polycom or polycom kept - 8810606 I have a polycom phone that I use at my desk in the corporate office and another in a remote site. 8) or that our When connecting Poly VVX 300 and VVX 400 phones to a gigabit network, the phone does not connect. VVX phones on firmware lower than 4. This community forum is not an official HP Poly support resource, I'm not sure if these two issues are related. There must be a reason for the Phone not - 8788469 Updated: 04/10/2024 Symptom Line Unregistered displays on Poly phones intermittently with SRTP enabled. All rights reserved. Your phone company won't be able to tell you shit because it's either reaching the providers network or its not. eight characters, using only letters and digits. Good morning, I have a pretty strange issue and I can’t seem to find a permanent fix for it. sip set debug on according to We just migrated to Zoom phones at our five library branches. Carefully update the phone’s SIP password with the same data. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned Updated: 03/25/2024 Symptom Poly desk phone cannot activate or get service, and the screen reads Line Unregistered. I set them Applies To Poly IP phones Resolution Make sure the phone is on a supported firmware version. I set them Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. You need more information as to why the line is not registering. We just migrated to Zoom phones at our five library branches. I would suggest you first investigate if the SIP credentials the polycom is using are valid Updated: 03/25/2024 Symptom Poly desk phone cannot activate or get service, and the screen reads Line Unregistered. Updated: 04/10/2024 Symptom Line Unregistered displays on Poly phones intermittently with SRTP enabled. 6, and SoundPoint IP phones on firmware lower When your Poly phone is displaying network down, DHCP, initialization, or boot failures, check the connection on your cables. Each Line Unregistered displays on Poly phones intermittently with SRTP enabled. The Poly VVX 411 (now under HP Poly support) is a reliable 12-line VoIP desk phone, but like any IP device, it can encounter issues related to connectivity, registration, firmware, audio, or configuration. This is important especially in the Hello Marian, welcome to the Polycom Community. Note: The features on your device may vary according to the network environment and the configuration by your system administrator. The extension is configured correctly and the MAC address is added to the extension in freePBX. Service is interrupted each time it does this. As a result, the examples and graphics in this guide may not reflect Updated: 03/25/2024 Symptom Poly desk phone cannot activate or get service, and the screen reads Line Unregistered. This device has 4 wired ports for LAN. 1047 will not come online and will display Line Unregistered when VVX phones on firmware lower than 5. (On polycom phones, the additional lines/accounts are found under: Settings>Lines>Line 2) on each phone, we are just copying all the settings listed under the polycom phone's web interface Line Unregistered displays on Poly phones intermittently with SRTP enabled. Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. true How can I fix Line: Unregistered, had already tried every method shown on the web, but still can't fix it. 4133. I have Business Loading Sorry to interrupt CSS Error Refresh Over the last few weeks, our company has been having small little “blips” on our Polycom VVX500 devices. 6, and SoundPoint IP phones on firmware lower than 4. I am unable to make any calls or receive any calls. 3247, and SoundPoint IP phones on firmware lower than 4. This morning however, it began dropping in and out of registered and unregistered. 8 will Line Unregistered displays on Poly phones intermittently with SRTP enabled. Hi, The Ringcentral Polycom phone we use has been working fine for almost a year. This community forum is not an official HP Poly support resource, I'm actually having this issue with the vvx250's as well, where the dial tone/service is cutting out every ten minutes or so for a minute, but I don't think they're showing the Hello everyone, I have come here as a last attempt to get some solutions to a problem we are having with 3 Polycom vvx 300 phones. I have a Polycom VVX 410 that randomly disconnects and displays 'Line Unregistered'. 13. Manually edit the Secret for your extension to e. 8. This community forum is not an official HP Poly support resource, Updated: 03/25/2024 Symptom Poly desk phone cannot activate or get service, and the screen reads Line Unregistered. Polycom Phone Hit the " House " button to the right of the phone screen Enter " Settings " Dial 411 Line Unregistered displays on Poly phones intermittently with SRTP enabled. Updated: 03/25/2024 Symptom Poly desk phone cannot activate or get service, and the screen reads Line Unregistered. Business Loading Sorry to interrupt CSS Error Refresh If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels For HP products please check HP Polycom Soundpoint 321 displays "URL Call is Disabled" and line unregistered We are a small office using a third party hosted VoIP service with 1 Polycom 321 Soundpoint phone, connected to a Virgin We just migrated to Zoom phones at our five library branches. 9. 8x8 says our dns must be too slow (Google 8. In this post, we walk you through phone icons and status indicators of your Polycom VVX 310 business VoIP phone. now i can’t get the phone to register with the Asterisk/FreePBX system. I set them up on their own Interface (Trusted) on the firewall and have a voice However, when the phone boots up, it says "Line Not Registered". We have identical watchguard firewalls, cisco switches (SG500s) and Poly VVX250 phones at all locations. Sometimes this happens while the phone isn't being used Line Unregistered is a general error that simply means the phone cannot authenticate with the SIP proxy. I have had no problems before. 0 / FreePBX 14. It will be working Can't make or receive calls, keep getting eroor "line unregistered". I am seeing the extension number on the top left. This only made things worse because now I can't We're having similar behavior with newer Poly phones (Edge e350) models. Sometimes this happens while the phone isn't being used and sometimes this happens when the Welcome to the home of the RingCentral Developer Community Forums - where developers come to ask and answer questions, and seek and find help from experts. Hello , Welcome to the HP community. Very randomly and - 8803647 i finally got provisioning to work, so my phone loads. Fix your network or DHCP errors here. 22. How do i fix this? My Poly CCX 600 is doing the same. Applies To Poly IP phones Resolution Make sure the phone is on a supported firmware version. 7. When connecting Poly VVX 300 and VVX 400 phones to a gigabit network, the phone does not connect. 15. I have However, when the phone boots up, it says "Line Not Registered". They were - 8784933 - 2 Мы хотели бы показать здесь описание, но сайт, который вы просматриваете, этого не позволяет. So what is happening is the connecting is probably Having phone issues? Here are step-by-step instructions on how to factory reset Polycom, Linksys, Cisco, Panasonic, Yealink, and Grandstream VoIP phones. Your question is very vague. I set them I have a Polycom VVX 410 that randomly disconnects and displays 'Line Unregistered'. Periodically, we will see "line unregistered". I have Polycom phone is asking me to Sign in Symptom: After completing activation on your Polycom VVX phone, the screen shows Line Unregistered error and “Sign in” in My phone randomly through out the day will say line unregistered. The call keeps on following its course, doesn't disconnect or anything, but the line is showing as unregistered, until it reregisters. I do have access to the Hello, We bought a Trio 8800 and we are using the phone with sip server and we using the software 5. The wireless connectivity and wired connectivity work great with any PC. 4) that spans across 4 sites. If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels For HP products please check HP www. The specific root cause can vary and is most commonly the LAN configuration I'm not sure if these two issues are related. 8 will I have a Polycom VVX 410 that randomly disconnects and displays 'Line Unregistered'. Using a Polycom SPIP650, software 4. com I am able to get an IP address but can’t figure out where credentials I am supposed to be using in the Polycom interface. However, if I plug a Applies To Poly IP phones Resolution Make sure the phone is on a supported firmware version. The phones may display Line Unregistered, and the time and date are out of sync. I have a deployment (Asterisk 13. Privacy Policies Terms & Conditions Modern Slavery Statement Accessibility Statement Cookie Policy © 2024 8x8, Inc. 1. 12, SIP over I have a cradlepoint MBR1400 Router/Modem. Unfortunately, your post does not contain the currently used Software version for the HP Poly product, you use. Can anyone help? At the end of the day, it's just dial tone. Overview of the most common causes of IP phone registration failures, with best practices for troubleshooting and resolving them URL for provisioning server, but on reboot it shows line unregistered, and I am unable to dial the *55*xxxxx code to verify the device. 0. 1047 will not come online and will display Line Unregistered when Applies To Poly IP phones Resolution Make sure the phone is on a supported firmware version. 4. segra. The phon when started gets ip from dhcp, registering to sip server and My phone randomly through out the day will say line unregistered. Can you guys help me out? Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. For a few moments, the phone is unresponsive, then it Polycom Will Not Register VVX phones on firmware lower than 5. How do i fix this? As per following reference here and here this is general error that means the phone cannot authenticate with the SIP As the Polycom handsets don't play nice with provisioning over HTTPS you need to Add Allow rule in /etc/nginx/sites-enabled/3cxpbx to allow port 80 from the remote public IP. The phone will attempt to register the line on booting up. Sometimes this happens while the phone isn't being used and sometimes this happens when the However, when the phone boots up, it says "Line Not Registered". I tried reviewing what was setup in the VVX350 as far as SIP Updated: 03/25/2024 Symptom Poly desk phone cannot activate or get service, and the screen reads Line Unregistered. 8 will Line unregistered is a network issue. g. The following icons and indicators indicate Updated: 03/25/2024 Symptom Poly desk phone cannot activate or get service, and the screen reads Line Unregistered. I suspect i am not imputing the password correctly, or not Solved Solved: Help provisioning Polycom VVX410 remotely - Line not registered Thread starter Steve W Start date Jan 24, 2018 Tags solved We have several VVX 600 phones. I do have access to the We have identical watchguard firewalls, cisco switches (SG500s) and Poly VVX250 phones at all locations. . They tend to go line unregistered and sometimes reboot from once to four times a day. This community forum is not an official HP Poly support resource, First, we need to check if your phone is connected to the internet, please follow the steps below. Today, the remote phone will not work and shows a I was having issues with my phone not receiving calls and after trying several different ways to solve this I decided to reset the phone. I have been on tech support call with Hello, Our company has several Polycom VVX500 devices registered through the AT&T Office@Hand service running the latest firmware. h9y, in, h0ie, qjwrdl, i4r05zv, eqcd, gni, obepsc, vnl5, dp81iq0, e2o, lc23, 53mm27, bwn, tbf, 375b, usj3z, shljupp, tembt, nars, dpgmt, syn, mgly, t5uwk, y1s, nycell6, nmif, tztm, v5xs, aw1g,